Frequently Asked Questions

The phone number to Maytech Systems – for questions or service: (919) 563-3431
The phone number to your central station – to test your system or cancel an alarm:
COPS Central Station: (800) 367-2677 or
Allied Central Station: (844) 798-8021
Your account number or password to cancel a false alarm.
**If you do not know your password you cannot cancel an alarm with central station

Need Service or Support?
To schedule service with Maytech Systems, please call us at (919) 563-3431 or click here to request an appointment online.

Our normal business hours are Monday through Friday, 8:00 AM – 4:00 PM.

For emergency service outside of regular hours, please call (919) 563-3431 and follow the prompts to reach our on-call technician.

We're here to keep your home or business protected—whenever you need us.

Service Call Policy
Please note that service charges will apply unless you fall into one of the following categories:

✅ Warranty Customers
Maytech Systems provides a warranty on newly installed systems, covering both parts and labor during the warranty period.

✅ EPP (Extended Protection Plan) Customers
Our Extended Protection Plan (EPP) is available for systems that are out of warranty. EPP customers receive full coverage for parts and labor—helping you avoid unexpected service fees.

Want to make sure you're covered?
Call us at (919) 563-3431 or contact us online to learn more about the Extended Protection Plan and how it can save you money on future service.

Call Maytech Systems at (919) 563-3431 or contact us online to make all changes to your account.

Call Maytech Systems at (919) 563-3431 or contact us online to change codes to your system.

You will need service to make this change.

If this is an actual alarm, call 911 immediately.

If this is a false alarm, please call your central station and be prepared to give your alarm cancellation code.

What Happens When an Alarm is Triggered?

When an alarm is activated, our 24/7 monitoring center follows this protocol:

1. We call your premises to verify the alarm.
2. If no one answers, the appropriate emergency services (police or fire) will be dispatched immediately to your location.
3. After dispatch, we will begin notifying the contacts on your emergency call list, in the order you provided.
4. To cancel an alarm, a valid cancellation code is required. This helps us prevent false dispatches and ensures your security.

Need to update your contact list or cancellation code?
Call us at (919) 563-3431 to keep your information up to date.

Testing Your Alarm System
Yes, we recommend testing your security system once a month to ensure it’s functioning properly.

Follow these steps:

1. Contact the Monitoring Center
Call the central station and ask them to place your account on test to avoid false dispatch.

2. Arm Your System
Use your keypad to enter your code and arm the system.

3. Trigger the Alarm
Open a door or window, or walk in front of a motion detector to activate the alarm. Wait a few seconds for the system to register the event.

4. Disarm the System
Enter your code again to disarm the system and stop the alarm.

5. Verify with the Monitoring Center
Call the central station back to confirm that all signals were received successfully.

Please call Maytech Systems at (919) 563-3431 or contact us online.

A trouble light on your alarm system indicates that there is a fault or issue that needs attention. This could be related to low battery, communication failure, sensor malfunction, or other system alerts.

While some trouble conditions may be minor or easily resolved, others may require professional service to ensure your system continues to function properly.

Not sure what’s causing the trouble light?
Call us at (919) 563-3431, and one of our technicians will help you troubleshoot or schedule a service visit if needed.

Best Practices for Using Your Alarm System Effectively
Follow these tips to reduce false alarms, improve system performance, and ensure your property stays protected.

Before Arming the System:
Secure all doors, windows, and other protected entry points.

Ensure the system is ready and shows no faults or trouble signals.

Create a Routine:
Establish a habit for arming and disarming your system to avoid missed steps.

Train all authorized users, including family members or employees, on how to properly use the system.

User Codes & Modes:

- Test new user codes to confirm they work before relying on them.

- Make sure everyone understands the difference between “Stay” and “Away” modes.

Did you know? 26% of false alarms are caused by arming the system in “Away” mode and then staying on-site.

Emergency Contacts & Cancellations:
- Ensure all users have the central station phone number and know the password/code needed to cancel a false alarm.

- Nearly 49% of false alarms are caused by forgotten arming or disarming codes.

For Business Users:
- Review system operation regularly with employees.

- Closely supervise new users the first few times they operate the system.

System Maintenance & Testing:
- Test your system regularly—we’ll show you how during your setup.

- Follow all provided instructions for usage, maintenance, and service.

Environmental Tips:
- If you have motion detectors and plan to adopt a pet, ask us if pet-immune sensors are installed.

- Avoid leaving helium balloons, and make sure plants or curtains can’t move due to air vents or drafts—they can trigger false alarms!

Have questions or need help training a new user?
Contact Maytech Systems at (919) 563-3431 — we’re here to help!